Gift Voucher Terms of Use
Last Updated on 15th December 2023.
Whoo hoo, you’ve got vouchers!
Here’s all the details you need about how to gift vouchers at Live Snap Love, including what they are, what they can be used for, how to redeem them, and how long they are valid for.
HOW DO LIVE SNAP LOVE GIFT VOUCHERS WORK?
Live Snap Love Gift Vouchers work as credit towards your purchases of (almost) any course or workshop from Live Snap Love, although some exclusions apply – see below for more details.
You can redeem it for something bigger, or you can get lots of different smaller things!
You can combine multiple gift vouchers into one coupon code - great if you have lots of smaller value vouchers and you want to put them all toward one course.
Gift vouchers can be used to purchase courses of a lower price than the amount of the voucher, with voucher credit given for the difference (to be used by the original expiry date, see below)
Please note that gift vouchers cannot be applied retrospectively – you must request to apply your voucher before purchasing!
HOW TO REEDEM YOUR GIFT VOUCHER/S
If you want to spend some or all of your Gift Voucher, simply email us on the address provided on the gift certificate, or using the contact form, advising us which course or products you would like to use your gift voucher towards.
Please also provide the unique code on the vouchers you want to redeem (if you want to redeem multiple vouchers, please supply them all the unique codes at the same time!)
We will then either:
Provide you with a coupon, for the value of the voucher/s, to use at the checkout.
Give you access to the course directly (if you have an existing account with Live Snap Love, and the course value is lower than the gift voucher value)
Please note we do get a lot of requests to redeem vouchers after Christmas, but we’ll typically process your request within 24 - 48 hours (Mon-Fri only)
In the case of limited time availability or offers, provided we’ve received an email from you before the deadline, any offers or bonuses will still be honoured for at least 24 hours after we’ve responded to your request to use your voucher.
WHAT CAN YOU SPEND YOUR VOUCHERS ON?
You can use it for (almost!) anything Live Snap Love offers, minus the exceptions listed below.
(To see a list of what Live Snap Love currently has for sale, head to the Everything Page)
Vouchers cannot be redeemed for:
Anything we sell made by 3rd party creators
Any future collaborative offers (where more than one business is creating/delivering/contributing to the offer/service)
Gift Vouchers or Gift Certificates
Gift vouchers cannot be exchanged for cash.
Outstanding payment plan instalments on previously purchased courses.
You also cannot use gift vouchers to apply a refund, in full or in part, to any previously purchased course or product.
PERIOD OF Validity / expiry dates
Vouchers are valid for a fixed 6 month period of time from date of issue.
The last day of your voucher being valid is known as your Expiry Date. Vouchers expire at midnight UK time on the Expiry Date.
Any unused or unspent vouchers will no longer remain valid after the Expiry Date has passed and will no longer be valid for redemption.
Expiry Date extensions will not be given, except in extenuating circumstances. This will be considered on a case by case basis so get in touch if you feel you are likely to miss the cut off date.
Please be mindful that it is your responsibility to use your vouchers before the Expiry Date!
CANCELLATION
Gift Vouchers are non-refundable under any circumstances.
If, in the event you wish to claim a refund on a purchase you made using your vouchers (either in full or in part) you must follow the refund request process as laid out in our Terms of Sale.
Any full or partial payments that were made using vouchers will be refunded in vouchers (not in cash). We will adjust Expiry Dates accordingly if necessary.
Gift Vouchers cannot be transferred to another person.. The gift voucher is for the named recipient only to use - in other words it is yours and yours alone to spend!